Page 3 - LA811 2022 issue 4

from the desk of
Brent Saltzman
We recently conducted an online survey of our stakeholders and
I’d like to share the results with you. First, and foremost, we asked to indicate on a scale from 1-5 with 1 being the lowest and 5 being the highest your level of overall approval of Louisiana 811. I am extremely proud to say that 45.29% of the responders gave us the highest approval level (5) and 33.54% gave us a (4)! Likewise, our approval rating for our outreach efforts (public awareness initiatives) received the highest ranking as did the approval level of our online ticketing software, NextGen.
I don’t think we celebrate our successes enough. Apparently, our stakeholders like you overwhelmingly approve of our efforts and I couldn’t be prouder of our organization.
I can assure you that we’ll continue to strive to be the best in all facets. We know we aren’t perfect but our Board of Directors, staff and our contracting partner, One Call Concepts, continually look for opportunities to improve. The “status quo” is not acceptable!
The most disappointing results from our survey were the followers on our social media platforms (Facebook, Twitter, Linked-In or Instagram). The vast majority of respondents (86.54%) don’t follow us
at all in this manner. Equally as disappointing is the number of folks who don’t receive our electronic newsletter (71.73%) nor subscribe to this publication (76.38%). I realize statistics can be misleading and perhaps just because you don’t subscribe to the magazine doesn’t necessarily reflect the number of readers but the results are somewhat alarming. Our intent is to research, evaluate and improve upon our efforts in the coming months because these are important tools for conveying information to all stakeholders.
The results were also disappointing regarding the question, “Have you taken Louisiana 811’s FREE online training course?” Overwhelmingly (85.34%) have not taken this excellent training tool. I would highly encourage any of you who haven’t taken the course to do so. You can find it on our homepage (www. louisiana811.com). There’s a wealth of information in the course with questions at the end of each module and you can complete it in an hour or so. If time is a factor, you can finish one portion and come back later to take another.
In closing, I want to thank you for your trust and support. We are ALWAYS willing to hear your feedback and open to ideas to make us better. And since this is the last issue for 2022, I wish you all the best during the holiday season and please continue to work safely by calling or clicking 811 before you dig!
Brent Saltzman Executive Director Louisiana 811
2022, Issue 4 Louisiana 811 • 1